If you require assistance with your visit, please inform the front desk upon arrival.
Shenandoah Pharmacy participates in most Private Insurance Plans as well as WV Medicaid, WV CHIP, and Medicare Part D. Payment is expected in full at the time of service. VISA and MasterCard are accepted.
Frequently Asked Questions:
If I am not a patient of SCH, can I still get prescriptions filled?
In most cases, yes! We are ready to serve anyone coming to our pharmacy. However, we reserve the right to fill prescriptions for controlled substances for SCH patients only.
How do I transfer prescriptions to the SCH Pharmacy?
With your permission, Shenandoah Pharmacy staff will contact the other pharmacy and take care of it for you. Please have your prescription number available when requesting a transfer.
How do I order refills?
Refills are quick and easy after downloading the RefillQuick App, or by simply using the order form located to the right. Additionally, you may also call 304.596.2244 and follow the prompts. Next, enter the prescription number off of your bottle into the automated system to reorder your medication. If you do not have the prescription number available, you can always talk to a member of our pharmacy staff to reorder medications. Please have the patient’s full name, patient’s date of birth, and drug name(s) when ordering refills without a prescription number. If you have provided the pharmacy with your phone number, you will receive a call or text when your medication is ready.
If you are out of refills, we will work with your provider to get another prescription unless it not medically indicated. Please allow 48-72 hours for the refill to be authorized by the clinician in these cases.
Do you carry my medication?
The Shenandoah Pharmacy stocks all common medications. If you need something that is not currently in stock it can be ordered for delivery the next business day.
Why should I use the Shenandoah Pharmacy?
When filling prescriptions at the Shenandoah Pharmacy, prescriptions can often be ready by the end of clinical visits. Pharmacy staff and healthcare providers are accustomed to working together to address any medication issues that otherwise would result in delays. Because the pharmacy is part of Shenandoah Community Health, customer out-of-pocket expenses are kept as low as possible.
The Pharmacy is operated by Shenandoah Community Health. By filling your prescriptions with us, you will support the mission and vision of SCH to promote health and wellness by providing a Medical Home to reduce barriers to care and ensure access to coordinated care and services.
By submitting your mobile number, you agree to receive calls, texts, or emails from Shenandoah Pharmacy. Text message & data rates may apply. Message frequency may vary. You can opt-out any time by replying STOP. Call (304)596-2244 for further assistance. Our privacy policy is as follows:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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